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Shipping Policy

Last updated: July 20, 2026

This policy explains how and when your Dr. Melax order is processed and delivered. Please read it before ordering, as our delivery timelines reflect the fact that products are shipped directly from our suppliers.

1. Order processing time

Orders are processed within 72 hours of being placed. Orders placed on weekends or holidays begin processing on the next business day. You will receive a confirmation email once your order is placed and a follow-up once it ships.

2. Shipping methods

Your order ships directly from our suppliers using standard shipping services. Once your order leaves the supplier, it moves through international and domestic carriers to reach your address.

3. Estimated delivery time

Estimated delivery is approximately 1.5 months (about 6 weeks) from the time your order is processed. This timeframe reflects our sourcing model, in which products ship directly from international suppliers. Delivery times are estimates and may vary due to carrier schedules, customs, weather, or high-demand periods.

4. Where we ship

We currently ship to addresses within the United States only.

5. Tracking your order

Once your order ships, we will email you a tracking number. Please allow a few days for the tracking information to update after dispatch. You can use the tracking link to follow your order's progress.

6. Customs, duties, and taxes

Because products are shipped from international suppliers, your order may occasionally be subject to customs inspection, import duties, or taxes imposed by U.S. authorities. Any such charges are the responsibility of the customer and are not included in the product or shipping price.

7. Delays, lost, damaged, or non-received orders

For any of the above, email support@drmelax.shop with your order number.

8. Incorrect address provided by the customer

Please double-check your shipping address at checkout. If an order is returned to sender or lost because an incorrect or incomplete address was provided, we are not responsible for the loss. We will do our best to help, but any reshipment may require an additional shipping charge.

Refund & Return Policy

Last updated: July 20, 2026

At Dr. Melax, we want you to be satisfied with your purchase. This policy explains when and how you can return an item, request a refund, and what to expect in each case. Please read it carefully before placing an order. All prices and refunds are handled in U.S. dollars (USD).

Because our products are sourced through international suppliers and shipped directly to you, please review our Shipping Policy above as well, as delivery timelines are longer than a domestic-stock store.

1. Return windows (please note the two are different)

a) Change-of-mind returns (non-defective items). You may request a return for an item you simply no longer want within 14 days of delivery. The item must be unused, in its original condition, with all packaging, tags, and protective seals intact.

b) Defective, damaged, or incorrect items. If your item arrives defective, damaged, or is not what you ordered, you must contact us within 48 hours of delivery at support@drmelax.shop, including your order number and clear photos of the issue. Reporting within this window allows us to resolve the problem quickly at no cost to you.

2. Product condition requirements

To be eligible for a change-of-mind return, an item must be:

We reserve the right to decline a return or reduce a refund if an item is returned outside these conditions.

3. How to start a return (step by step)

  1. Email us at support@drmelax.shop within the applicable window above.
  2. Include your order number, the item(s) you wish to return, and the reason. For defective or damaged items, attach clear photos.
  3. Wait for our reply. We will confirm whether your return is approved and send you return instructions and the correct return address.
  4. Ship the item back using the method we provide. Do not send items back before receiving confirmation, as unauthorized returns cannot be processed.
  5. Once we receive and inspect the item, we will notify you of the outcome and process your refund if approved.

4. Who pays for return shipping

5. Refund timing and method

Once your return is approved and inspected, we will issue your refund to your original payment method. Please allow 5 to 10 business days for the funds to appear in your account, depending on your bank or card issuer.

If you prefer, you may request store credit instead of a refund to your original payment method. Store credit is issued as a code you can apply to a future order.

6. Items that cannot be refunded or returned

For hygiene, safety, and practical reasons, the following are final sale and cannot be returned or refunded unless they arrive defective or damaged:

7. Late or missing refunds

If you have not received an approved refund after 10 business days, first check with your bank or card issuer, as processing times vary. If you still need help, contact us at support@drmelax.shop and we will look into it.